Last updated
1 May 2026
1. Acceptance of Terms
By accessing or purchasing from NŪ LABS (“we,” “our,” or “us”), you agree to be bound by these Terms of Service.
If you do not agree, you must not use our website or services.
2. Business Scope
NŪ LABS supplies Research Use Only (RUO) materials intended exclusively for:
Laboratory research
Analytical testing
Method development
We do not operate as:
A medical provider
A pharmacy
A diagnostics laboratory
An advisory service
3. Eligibility
By using this site or making a purchase, you confirm that:
You are 18 years or older
You are purchasing for legitimate research purposes
You understand and accept all RUO restrictions
We reserve the right to refuse service at our discretion.
4. Product Use Restrictions
All products are supplied strictly for research use only.
They must not be used for:
Human or animal consumption
Injection or administration into any living organism
Medical, therapeutic, or diagnostic purposes
Any misuse is strictly prohibited.
5. No Advice
NŪ LABS does not provide:
Medical or therapeutic advice
Dosage or administration guidance
Application or reconstitution instructions
All information is provided for general reference only.
6. Orders & Payments
All orders are subject to acceptance
Prices may change without notice
Payment must be completed prior to shipment
We reserve the right to cancel or refuse orders
7. Shipping & Risk
Shipping is conducted within Australia unless otherwise stated
Risk transfers to the customer upon dispatch
We are not responsible for courier delays or post-delivery handling
8. Storage & Handling Responsibility
Customers are fully responsible for:
Proper storage conditions
Safe handling procedures
Maintaining product integrity after delivery
9. Verification & Documentation
Products may include batch-linked verification data.
Customers are responsible for independently reviewing all documentation.
Provision of verification data does not imply suitability for any specific use.
10. Limitation of Liability
To the maximum extent permitted by law, NŪ LABS shall not be liable for:
Misuse of products
Improper handling or storage
Any direct or indirect damages
All products are supplied “as is” for research purposes only.
11. Indemnification
You agree to indemnify and hold harmless NŪ LABS from any claims arising from:
Misuse of products
Breach of these terms
Non-compliant use
12. Refunds & Returns
Returns are not accepted once products are shipped
Refunds are assessed on a case-by-case basis
Claims must be submitted within 14 days of delivery